Terms of Service

Last updated: May 2026

These Terms of Service (“Terms”) govern your use of pipelines.in (“the Website”) and any services provided by Zane, a sole proprietorship operating under the brand name Pipelines (“we”, “us”, “our”). By accessing the Website or engaging us for services, you agree to be bound by these Terms. If you do not agree, do not use the Website or our services.

1. About us

Zane is a founder-led lead generation agency based in Faridabad, Haryana, India, operating under the brand name Pipelines. We design and implement inbound lead generation systems for businesses across multiple industries.

For all contractual and legal enquiries: legal@zane.marketing

2. Services

We provide lead generation strategy and execution services, which may include but are not limited to: SEO, content marketing, paid advertising management, CRM setup, landing page development, and inbound funnel design. The specific scope, deliverables, timelines, and fees for each engagement are set out in a separate written agreement (“the Agreement”) signed by both parties.

Nothing on the Website constitutes a binding offer. A service engagement begins only upon execution of a signed Agreement and receipt of any applicable advance payment.

3. Strategy call

The initial strategy call offered through the Website is provided free of charge and without obligation. It is a discovery conversation to assess fit and explore how we may be able to help your business. Booking a call does not create a contractual relationship and does not obligate either party to proceed with a paid engagement.

4. Fees and payment

All fees are as agreed in the written Agreement for your specific engagement. Payments are processed through third-party payment gateways (such as Razorpay, Stripe, or equivalent). By making a payment, you also agree to the terms and conditions of the applicable payment processor.

Invoices are issued in accordance with the payment schedule in the Agreement. Overdue payments may result in suspension of services. We reserve the right to charge interest on overdue amounts at the rate permissible under applicable Indian law.

All amounts are quoted exclusive of any applicable taxes unless stated otherwise. You are responsible for any taxes applicable to you under the laws of your jurisdiction.

5. Refund policy

All payments made to Zane are non-refundable unless expressly stated otherwise in the written Agreement or required by applicable law. Refunds, if any, are granted entirely at Zane’s discretion and on a case-by-case basis. The fact that a refund was granted in one instance does not create any obligation or precedent to grant a refund in any other instance.

If you have a concern about a payment or the services delivered, contact us at legal@zane.marketing and we will review it in good faith.

6. Engagement duration and termination

The duration of an engagement is set out in the relevant Agreement. Where the Agreement is open-ended or on a retainer basis, either party may terminate by providing a minimum of 30 days’ written notice to the other party.

We may terminate or suspend services with immediate effect, without notice or refund, if:

Upon termination, all outstanding fees for work completed up to the termination date become immediately payable. Access to any deliverables or materials we have created on your behalf is contingent on full payment of all outstanding amounts.

7. Intellectual property

All content on the Website, including but not limited to text, graphics, logos, images, and code, is the property of Zane or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any part of the Website content without our prior written consent.

With respect to deliverables created under a paid Agreement: upon receipt of full payment, we grant you a licence (or, if specified in the Agreement, full ownership) to use those deliverables for your business purposes. We retain the right to display our work as part of our portfolio unless you request otherwise in writing prior to or at the time of signing the Agreement.

Any third-party tools, software, or platforms we configure or use on your behalf remain subject to the terms and licences of their respective providers.

8. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party in connection with the engagement. This includes business strategies, pricing, client lists, and technical processes. This obligation does not apply to information that is already publicly known, independently developed, or required to be disclosed by law. Confidentiality obligations survive termination of the engagement.

9. Results and warranties

We apply professional skill and care to every engagement. However, lead generation results depend on many factors outside our control, including your product, market, competition, pricing, and sales process. We do not guarantee specific numbers of leads, conversions, revenue, or return on investment. Any projections or estimates shared during a strategy call or proposal are illustrative only and are not contractual commitments.

The Website and its content are provided “as is” without any warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by applicable law.

10. Limitation of liability

To the fullest extent permitted by law, Zane’s total liability to you for any claim arising out of or in connection with the Website or our services shall not exceed the total fees paid by you to Zane in the three months immediately preceding the event giving rise to the claim.

In no event shall we be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of goodwill, even if we have been advised of the possibility of such damages.

11. Indemnity

You agree to indemnify and hold harmless Zane, its founder, employees, contractors, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Website or our services; (b) your breach of these Terms or any Agreement; or (c) any content or materials you provide to us that infringe the rights of a third party.

12. Third-party links and tools

The Website may contain links to third-party websites or tools. We are not responsible for the content, privacy practices, or terms of those third parties. Links do not constitute an endorsement. Your use of any third-party service is at your own risk and subject to that service’s own terms.

13. Modifications

We may update these Terms at any time. The updated version will be posted on this page with a revised “Last updated” date. Changes take effect upon publication. Your continued use of the Website or our services after any change constitutes acceptance of the updated Terms. We recommend reviewing this page periodically. Changes to these Terms do not affect obligations already set out in a signed Agreement unless both parties agree in writing.

14. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. The courts of Faridabad, Haryana shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, without prejudice to our right to seek injunctive or interim relief in any competent court.

15. Entire agreement

These Terms, together with any signed Agreement and our Privacy Policy, constitute the entire agreement between you and Zane with respect to their subject matter and supersede all prior discussions, representations, or agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact

For any questions or concerns relating to these Terms, contact us at:

Zane (Pipelines)
Faridabad, Haryana, India
Email: legal@zane.marketing